Mind blowing customer service is a must for 2021. Are you ready? 86% of consumers say they are willing to pay more for a great customer experience. Entrepreneurs will need to deliberately craft and design customer rituals that are remembered and talked about with their contacts. Successful brands will need to be experienced and shared in addition to solving customer needs.
Join the conversation with Marcy Venezia & Francis Miranda as they discuss customer experiences and getting customers to be madly in love with our brands to the point of contagiousness!
Francis Miranda is a 17 year advertising veteran who worked in Barcelona, Kuala Lumpur, Manila and now lives and works in Boston, USA. He is an international speaker and trainer whose irreverent style has helped countless of people transform their lives. He is CEO and Co-Founder of Skills Simplified, an eLearning company. Francis loves innovation and creativity and speaks extensively about this. To date he has given talks to over 71 US cities and 24 US states. He is also an avid traveler who misses being in the road these days but hopes to get the chance when life returns back to normal. He is also an author of two books: Unapologetic and WTF.
LinkedIn: Francis Miranda Instagram: @francismir Facebook: Join the Unapologetic Tribe group
